Terms
Version 1 · effective from to be completed
Legal review required before publication
A loyalty programme creates enforceable expectations. These terms should be reviewed by legal counsel in Cameroon before publication.
Membership
Complimentary and open to adult salon clients. One active account per person. Membership is available in the salon or through the app.
Earning Miles
1 Mile for every 100 FCFA actually paid on an eligible service. Status bonuses: +10% Altitude, +25% Prestige, +50% Signature. Complimentary services and portions paid with Miles do not earn Miles.
Earning Flight Points
1 Flight Point per paid eligible visit. An additional point is earned from 20,000 FCFA paid, and one more from 40,000 FCFA. No points are earned for no-shows, unpaid late cancellations or visits paid entirely with Miles.
Using Miles
1 Mile equals 1 FCFA in discount value. Miles may be redeemed from a balance of 1,000, up to 20% of the value of a service. Miles cannot be exchanged for cash or transferred except where expressly provided in these terms.
Status levels
Member from 0 to 5 points, Altitude from 6, Prestige from 14 and Signature from 26, calculated over the previous rolling twelve months. Status is recalculated daily, upgrades apply immediately and a 30-day grace period precedes a downgrade.
Benefits
Status benefits are described on the programme page. They are subject to actual availability and never override a confirmed appointment, a safety requirement or the qualification required for a service.
Cancellation & refunds
A refund or cancellation results in the proportional reversal of Miles and Flight Points earned on the relevant transaction.
Expiry
Miles expire after 24 months without an eligible transaction. Any new eligible transaction extends the expiry date of the entire balance. Members are notified 60 days and again 15 days beforehand.
Privacy
Processing of programme-related data is described on the Privacy. Consent to marketing communications is separate from programme membership.
Fraud
Fraudulent use, including creating multiple accounts or awarding Miles without a genuine service, results in cancellation of the points concerned and may lead to exclusion from the programme.
Changes & termination
Programme parameters may be changed no more than once per year, with 60 days’ notice to members. Miles already earned are never retrospectively devalued. If the programme ends, 90 days’ notice is provided and Miles remain redeemable throughout that period.
Cancellation by the member
At any time from your account. Unused Miles are forfeited when membership is cancelled.